The rep said Cartier tried everything, but it was unable to fix the clock.
“I reminded her that another clock repair person said they could and [the Cartier rep] said she felt that it probably wouldn’t work long and it wouldn’t be under their warranty anymore,” she said. “Same conversation we had before.”
Topilow said she wouldn’t expect Cartier to guarantee repairs made by someone else, but the rep said she had her doubts about the repair: If Cartier couldn’t repair it, no one really could, Topilow said she was told.
“I’m very disappointed. One would expect more from such a pillar of industry. I really thought they were a company that stood behind their reputation,” Topilow said. “After all, what else does anyone really have but their reputation?”
Topilow said she doesn’t have the time to take Cartier to small claims court. She also doesn’t want to pay for the outside company to repair the clock because it would void the Cartier warranty, Topilow said, noting the irony.
“As much as I would want the clock to be working I don’t think I’m prepared to pay $500 for the repair,” Topilow said. “I will probably keep the clock as it has a lot of sentimental value for me, even if it now leaves a bad taste in my mouth.”