Calderon got a call from the rep on Jan. 23.
“He said he contacted the manufacturer of the windows and they are researching a fix,” she said.
It was more than a week before she got a call back, and the rep said the manufacturer was sending a part that would hopefully correct the problem, she said. It might take a week, or two, or three, and the rep would call Calderon to make an appointment to work on the window, she said she was told.
But Calderon said she was done with the waiting.
“I am going to ask for my money back for that one window,” she said. “And I’ll see if I can bring in someone who knows what they’re doing to fix or replace the window – but at least it will be my time frame. Sears obviously doesn’t see any urgency here.”
We know we have many handy readers, some of whom are professional contractors. Take another look at the window video and let us know what you think.
Calderon said she is eager to see your suggestions.
We look forward to your ideas, dear readers.