Exactly one week after this column featured Gneiding’s frustration with unwanted visitors who were trying to reach the state park using wrong directions from Google Maps — and more than eight weeks after she first complained — the fix was in.
“I just tried five different permutations of ‘Round Valley’ and none were my driveway,” an excited Gneiding said in an e-mail.
But for the Rev. Michael Trainor, the Google Maps mishaps continue.
Trainor serves at St. Rose of Lima, a Roman Catholic church located at 50 Short Hills Ave. in Short Hills.
“Try putting that address in Google Maps and see where you end up,” Trainor said. “It changes the address to 50 Old Short Hills Road which is clear across town. Plus, there is no ‘50’ on that road.”
We checked, and if you name the church, it sends you to the right place, but entering the address does not.
Trainor said the trouble started last spring, when people on their way to St. Rose for a wedding or a funeral would call for directions, saying they couldn’t find the church. Trainor didn’t understand why there were so many lost souls or why they all ended up on Old Short Hills Road, so he asked. Google Maps, they all told him.
“We had a mother-of-the-bride get lost once. We did hold up the ceremony, but we can’t always,” Trainor said. “People do get upset or angry if they miss or are late for the ceremony.”
When Trainor counsels couples who are preparing for their wedding ceremonies, he instructs them on more than the joys and challenges of marriage. He stresses they must tell their guests not to use Google Maps until the problem is corrected.
And he’s tried to have it corrected.
Trainor said he contacted Google Maps through the “Report a problem” link at least seven times, explaining the problem and that people were missing ceremonies because of the faulty instructions. Months later, the wrong directions remain.
We gave Google spokeswoman Deanna Yick a shout on July 19.
“We’ve built our map from a wide range of authoritative sources, ranging from the U.S. Census Bureau to commercial data providers to users, and have used satellite, aerial, and Street View imagery to help complete the map,” she said in an e-mail. “Overall, this provides a very comprehensive and up-to-date map, but we recognize that there may be occasional inaccuracies that could arise from any of those sources.”
But when errors are found, Google is happy to get the feedback, she said.
While Yick can’t give a timeline for a fix, she said the team would look into the problem.
And we’ll be on the lookout. Thanks to Google for fixing the Round Valley problem.
EINSTEIN MOOMJY TROUBLES CONTINUE
Jane and Frank Carotenuto are still waiting for their refund.
The Mendham couple left two deposits totaling $500 with Einstein Moomjy for a new rug. After their story was featured in this space two weeks ago, owner Walter Moomjy contacted the couple, asking for copies of the front and back of the deposit check, Jane Carotenuto said.
She mailed the copies on July 19, she said, and she hasn’t heard anything since.
But Bamboozled has heard plenty from Einstein Moomjy customers who tell similar tales. People who placed orders for rugs and gave deposits. People who would call the store number on the receipt and get no answer. People who would leave message after message, with no response from the company.
They contacted Bamboozled, some with stories of finally getting refunds after many weeks or months of persistence, while others asked for help. We asked Andrea Moomjy and Claudia Moomjy, via e-mail with copies of readers’ receipts attached, to investigate those cases.
Like the case of Carrie Yoos of Warren, who placed two orders with the company in late May. She gave a deposit of $1,500 for an area rug at the North Plainfield store, and a separate deposit of $1,139 for runners at the Paramus location. Yoos said she’s been trying to contact the company but either there is no answer or no one returns her calls. She even drove to the North Plainfield store, only to find it closed.
And Cindy Vetrano of Verona, who put down a $1,400 deposit on her credit card for a rug on May 11 at the Whippany store. She says she’s been unable to reach anyone at the company, and she wants her money back.
Barbara Bechtold of Parsippany shared how in December 2010, she placed an order for wall-to-wall carpeting at the Whippany store with a deposit of $8,000.
Months later and after much back and forth, she said she was told by Walter Moomjy that she could only get her product if she paid the balance of the bill directly to the manufacturer. She did and she got her carpet, but she was on the hook for extra out-of-pocket costs for an installer and padding — costs that were included in the original price. She thinks she deserves her $8,000 deposit back, or at least the amount to cover her duplicate costs for the installer and the padding.
Gayle Carlson of East Hanover doesn’t want a refund, and she said she hopes Einstein can get her the rug she ordered with a $500 deposit at the Whippany store on Jan. 17. Carlson said she hasn’t been able to find the rug elsewhere, and she made decorating decisions based on the rug’s color scheme.
The Moomjys never responded to our request that they do right by their customers.